Channel health
Audience snapshot
Campaigns
Automations recurring programmed sends
Journeys graph programmes a contact walks — drawn on the canvas, executed on 30-second ticks
Inbox two-way conversations across SMS and WhatsApp — STOP handling and human-handoff run before anything else
Pick a conversation. New inbound messages land here as the bridges push them to /inbound/:channel.
Channels live bridge and SMTP health, per-number usage, kill switches
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Analytics sends, outcomes and reasons — 'sent' means channel-accepted; see Definitions
What the numbers mean
Sent — the channel (bridge or SMTP host) accepted the message; not proof it reached a handset or inbox. Acceptance rate — sent ÷ (sent + failed); called delivery rate only where receipts exist. Delivered / read — bridge receipts, where the channel reports them. Opened — the tracking pixel loaded; image-blocking clients undercount, scanners overcount — treat as approximate. Skipped — deliberately excluded (consent, suppression, guardrails, caps, dedupe) with the reason recorded. Failed — attempted and refused.